The same questions, again and again
Where's my package, is it in stock, how do I return it. Allegro customers ask the same things dozens of times a day, and your team replies instead of working on what matters.
You grow your shop. We take care of the questions.
Customer support across Allegro, email and chat, in one place. Fewer repetitive replies. More time for your business.
We handle the setup. You keep working your way.
blablexOrder #DEMO-1042Handed to the courierExpected delivery: Friday
Delivery question → a reply with order context
Where your customers are
- Allegro
- Base
- WooCommerce
- SellRocket
- Shoper
- Voice
Channels: Allegro, email. Coming soon: WooCommerce, Shoper.*
Sales grow. Support eats the margin.
Cost grows with every order
The more you sell, the more messages come in. To keep up you hire more people and support takes a bigger and bigger bite out of your margin.
Returns that are easy to miss
Returns and complaints on Allegro have hard deadlines. One unanswered case means an unhappy customer and risk for your account.
Awaiting team review
Damaged product
Case #DEMO-001
Customer message
The mug arrived with a broken handle. I’ve attached a photo. Could I get a refund?
Assistant analysis
- Order and product identified
- Customer attached a photo of the damage
- Suggestion: refund after operator approval
Suggested reply
We’re sorry the mug arrived damaged. Thank you for the photo. We propose refunding the price of the mug to your original payment method.
An operator reviews the draft before it is sent.
From a customer question to a resolved case.
Stop searching across several systems before every reply. Action Hub brings together the case, its analysis and a suggested next step.
The context is right there
Order and case information help you understand what the customer needs.
A reply is ready to review
The assistant analyses the case and suggests what to do next.
Your team makes the decision
When a case needs human judgement, an operator reviews the proposal before acting.
Less repetition. More time for your shop.
Orders, products, customers. You have plenty to think about. Repetitive questions don’t have to fill your day.
Closes cases, not just replies
Order status, availability, shipping, complaints — the AI checks real order data and finishes the case instead of passing it along. In Polish, instantly, around the clock.
Frees your team from repetitive questions
Walks the customer through returns and makes sure no case is left without a reply. Your team handles what needs a human — not what repeats.
Answers based on real data
Data integrations (e.g. BaseLinker) are always included. They let the agent know the status of every order and answer specifically, not with a template.
Zero hidden costs
You see exactly how many cases the assistant closed and how many hours it saved your team. Limits and overage are stated upfront in pricing — no surprises on the invoice.
See how your support team works.
The dashboard brings case activity together, helping you understand your team’s workload and plan the next steps.
- Active work time
- 12 h
- Cases handled
- 240
- Average time per case
- 3 min
Cases handled during the week
These are numbers from our customers' dashboards.
Data from one of our customers, July 2026.
- 824
- cases closed automatically per month
- 96%
- of questions handled without an operator
- 113h
- of work taken off the team per month
blablex
Pricing
You pay for the outcome: the number of customer cases AI handles for your team. No per-seat fees, no token fees, no hidden costs.
Growth
1 480 zł
net / mo
1 258 zł
net / mo · billed annually
For sellers who want AI to take over day-to-day message handling.
- up to 500 handled cases / mo
- up to 600 team queries to the AI assistant / mo
- 1 channel included: Allegro or email
- BaseLinker integration included — the AI knows every order
- up to 3 Allegro accounts / mailboxes
- knowledge base up to 100 documents
- priority support (reply within 8h)
Business
Most popular3 480 zł
net / mo
2 958 zł
net / mo · billed annually
For support teams that want to genuinely free up headcount.
- up to 1,500 handled cases / mo
- up to 2,000 team queries to the AI assistant / mo
- 1 channel included: Allegro or email
- BaseLinker integration included
- up to 8 Allegro accounts / mailboxes
- knowledge base up to 500 documents
- 4h SLA, analytics export
Enterprise
from 7 980 zł
net / mo · individual quote
from 7 980 zł
net / mo · individual quote
For large operations: from 5,000 cases a month, multiple channels, tailor-made SLA.
- volumes and limits set for your scale
- all channels per contract
- dedicated account manager, individual SLA
- no limit on accounts and documents
We handle launch and configuration — one-time from 2 900 zł net, depending on scope. Net prices (PLN), VAT excluded.
A second channel? +40% of the plan price — not a second subscription.
The platform, knowledge base and agent configuration are already in your plan. Adding another channel (e.g. email next to Allegro) costs only 40% of the plan price, and the case limit stays shared across all channels.
| Channels | Growth | Business |
|---|---|---|
| 1 channel | 1 480 zł | 3 480 zł |
| 2 channels | 2 072 zł | 4 872 zł |
Channels: Allegro, email. Coming soon: WooCommerce, Shoper.*
* in development — available in the early access program
Included in every plan
- Data integrations (BaseLinker) — AI answers based on real orders and stock
- Agent configuration and tuning — we do it, not you
- All updates and new features
- No fees for tokens, AI model or number of operators
- Support analytics dashboard
- Alert at 80% of your package usage
What happens when I exceed the limit?
Nothing surprising. At 80% of the package you get a notification. Above the limit, each additional handled case costs PLN 1.60–1.80 (depending on the plan) — a rate known upfront and visible in the dashboard. You can also move up a plan at any time.
Book a callFAQ
Frequently asked questions
Short, concrete answers. The rest at a demo — on your own data.
How is this different from an autoresponder?
An autoresponder matches a template to a keyword. blablex identifies the problem, checks order data, payment and shipping status, conversation history and your procedures — and only then replies or takes action.
For “where is my package?” an autoresponder sends a canned phrase. blablex checks the specific shipment and returns the tracking number and delivery window.
How do I pick a plan?
Count how many customer messages you get monthly — usually 10–35% of your order count, depending on category. We'll help estimate it on the intro call, and after the first 30 days we verify limits against real data.
Which package is for you?
You need one number: how many customer cases you handle per month. These are cases the assistant closes on its own, in the background. Not sure? Share your order scale at the demo — we'll calculate it.
We don't limit operators — your whole team can log into the dashboard.
| Growth | Business | Enterprise | |
|---|---|---|---|
| Handled cases / mo | up to 500 | up to 1,500 | from 5,000 |
| Team queries to the assistant / mo | up to 600 | up to 2,000 | individual |
Above the limit nothing turns off — you'll pay for overage or move up.
Why don't I pay per operator?
Because AI works regardless of how many people log into the dashboard. You pay for cases actually handled — a unit that reflects the real work done for your team.
Does the assistant reply on its own, or do I have to approve replies?
You decide, per case category.
Shipping status and availability questions can go out automatically. Sensitive matters — complaints, refunds, legal topics — the assistant can only prepare for human approval.
The assistant hands the conversation to an operator whenever the customer asks, when it's missing information, or when the case is outside its scope.
How long does onboarding take?
Connecting an Allegro account takes a few minutes. Configuration — automation rules, knowledge base, assistant permissions, tuning to your procedures — is done by us.
A standard rollout is closed within a few business days. You don't need your own IT team or an integrator.
Do I need Base or another integrator?
No. blablex connects directly to Allegro.
If you use an integrator, we can hook into it so the assistant has broader context — but that's optional, not required.
Does the BaseLinker integration cost extra?
No. Data integrations are always included in the plan — we connect them during onboarding. Thanks to them the agent knows the status of every order and answers specifically, not with a template.
What happens to my customers' data?
We process it on your behalf as a processor, under a data processing agreement that we sign before go-live.
Messages and order data enter our infrastructure so the assistant can work on them. Data is not used to train models. The full list of subprocessors, processing location and retention rules are provided in the documentation before the agreement is signed.
In every paid plan, an audit log of all assistant actions is available.
What if the assistant answers incorrectly?
Any conversation can be taken over at any moment, and every assistant reply is visible in the dashboard. You set the autonomy level yourself — you can start in a mode where the assistant only suggests replies, and enable automation gradually, category by category.
That's what most of our customers do in the first weeks.
What if my usage turns out different than expected?
After 30 days we review the real numbers together and adjust the plan — your contract guarantees the adjustment won't exceed an agreed cap without your consent.
Can I change plans mid-term?
Yes, upward at any time — the change applies from the next billing period. Downward after the current period ends.
You can add more channels (e.g. email next to Allegro) at any time — each additional channel is +40% of the plan price.
How much will I actually save?
We won't answer that honestly without your data — it depends on message volume and how repetitive the questions are.
That's why at the demo we show the assistant on your real Allegro conversations and count how many cases it would close without an operator. 20 minutes, no commitment.
Didn't find your answer?
info@blablex.comContact
Book a free demo
We'll show you how the assistant performs on data from your own Allegro account. No commitment, no integrators — 20 minutes of conversation.
- Emailinfo@blablex.com
- Phone+48 517 949 009
- Websiteblablex.com
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